1. Introduction
Relix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address)
- Lead information you manually enter (contact details, notes)
- Communication preferences and settings
2.2 Information We Collect Automatically
- Gmail emails you authorize us to access (subject lines, sender information, email content)
- Usage data (features used, time spent, actions taken)
- Device information (browser type, operating system)
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Relix service
- Sync and display your Gmail emails within the CRM
- Send emails on your behalf through Gmail
- Provide follow-up reminders for your leads
- Improve and optimize our service
- Communicate with you about your account
4. Gmail Data Usage
Relix's use of information received from Gmail APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Specifically:
- We only access emails in your primary Gmail inbox to help you manage leads
- We use Gmail access to read unread emails and display them in your CRM
- We use Gmail access to send emails on your behalf to your leads
- We do NOT share your Gmail data with any third parties
- We do NOT use your Gmail data for advertising purposes
- We do NOT train AI models on your Gmail data
- Your Gmail data is stored securely and encrypted
5. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your data:
- All data is encrypted in transit (HTTPS/TLS)
- All data is encrypted at rest in our database
- We use secure authentication (OAuth 2.0) for Gmail access
- Access to user data is restricted to essential personnel only
- We regularly update our security practices
6. Data Sharing and Disclosure
We do NOT sell, rent, or share your personal information with third parties except:
- With your explicit consent
- To comply with legal obligations (court orders, subpoenas)
- To protect our rights, property, or safety
- With service providers who help us operate Relix (e.g., hosting providers) under strict confidentiality agreements
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Revoke Gmail access at any time through your Google account settings
- Export your data in a portable format
- Object to data processing
To exercise these rights, contact us at privacy@relixcrm.com
8. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days, except where we must retain it for legal compliance.
9. Children's Privacy
Relix is not intended for use by anyone under the age of 18. We do not knowingly collect data from children.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the service. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@relixcrm.com
Website: https://relixcrm.com